Once You Conduct a “Work Climate Survey”, Act on the Results

This takeaway comes from a business owner who submitted a question about declining company morale. We suggested he conduct an anonymous “work climate survey” to find out what’s really going on in the company. The owner did and got some surprising results back and now wants to know what to do with the information.

To listen to the full question and answer, click here: Virtual Jam Session replay.

  1. Beware High Performing, but Disrespectful Team Members: A strong, cohesive team is crucial for enduring success. Team members must be “coachable” and able to grow with an organization. Somebody who is a star performer, but happens to be a real jerk can quickly poison a team and cause huge problems. Don’t be afraid to part ways with top performers who lack the emotional intelligence to work effectively the rest of your team.
  2. Address Issues and Challenges in a Direct, Respectful Manner: Some leaders are more concerned with “being loved” than actually leading their organization. If challenges exist (and they do…even in the best organizations), deal with them directly and don’t beat around the bush. Tiptoeing around challenges can quickly frustrate the rest of the team and cause people to question your leadership ability. Make sure you are factual, avoid personal attacks, empathize, and solicit feedback on potential solutions.
  3. Leadership is Not the Same as Management: Leadership is all about inspiring your team to achieve extraordinary results. Leaders carry an organization’s vision, cheerlead during tough times, pitch in when needed, and recognize that the organization is far more than simply the sum of it’s parts. Smart leaders understand that they don’t have all the answers and are continually improving themselves through coaching and other professional development.

For more information on getting the most out of your “work climate survey”, be sure to listen to a past Virtual Jam Session replay.